It also explains how to contact us to correct, update or delete any personal information provided to us, or make a complaint if you have concerns. We are compliant with the privacy principles of Australia.
We will only collect and process personal information about you where we have a lawful basis to do so. Lawful basis includes consent (where you have given consent such as filling out our “mailing list” form), contract (where processing is necessary for the performance of a contract with you), and legitimate interests (including security threats or frauds, compliance with applicable laws, and enabling us to administer our business).
What personal information do we collect?
Demographic and other personally identifiable information (such as your name and email address) that you voluntarily give to us when choosing to participate in various activities related to our website (such as signing up for our newsletter) or purchasing a product.
We may request access or permission to and track location-based information from your computer, either continuously or while you are visiting our website, to provide location-based services. If you wish to change our access or permissions, you may do so in your computer’s settings.
Why do we collect your personal information?
We may collect your personal information when required by law but generally, we collect personal information from you (or about you) to allow us to:
- supply you with the Wow Houseboats boat for hire information;
- supply you with tailored service offerings that may benefit you;
- communicate more effectively with you about our services such as through our newsletter;
- supply marketing or promotional materials and other information to you;
- ensure your experience with us is a positive one; and
- notify you about our new services or product offerings, discounts, promotions, or upcoming events.
Personal information collected or received by us will only be used for the stated purpose for which it was provided.
When you access the Wow Houseboats, we may collect certain information automatically, including, but not limited to, your operating system, the type of Internet browser you use, unique device identifiers, and other diagnostic data.
When do we disclose your personal information?
- for the purpose, it was collected (such as a referral to a third-party service provider);
- if we sell all or part of our business and the purchaser also requires your personal information;
- to enforce our legal rights or those of others;
- to prevent actual or potential fraud or illegal activity; or
- if we are required to do so by law.
If personal information is disclosed to a third party, we are required to take reasonable steps to ensure your personal information is treated in accordance with the laws that apply to personal information.
When and how do we collect your personal information?
We collect most personal information directly from you when you make an inquiry about our Wow Houseboats services from us or voluntarily join our mailing list. Your consent may be expressed (e.g. you agree to the use of your information by ticking a box) or implied by an action you take or do not take (i.e. because you have agreed to terms and conditions that contain information about the use or disclosure of your information).
What if you don’t want us to collect your personal information?
You are not obligated to provide us with your personal information. You may choose whether you receive communications from us. Whilst it is your choice not to provide your personal information to us this may impede our ability to provide you with information about Wow Houseboats services.
What if you don’t want to receive further communications from us?
Should you wish to remove yourself from our contact database you may do so at any time by contacting us at email@example.com.
How do we store and protect your personal information?
For us to provide excellent service we are required to store some personal information and take the greatest of care to ensure this information is treated as private and confidential. Transmitting personal data via the internet does have inherent risks associated with it. We will however take all reasonable steps to ensure the security of this data. Note that no information transmitted over the Internet can be guaranteed to be completely secure. While we will endeavour to protect your personal information as best as possible we cannot guarantee the security of any information that you transmit to us, or receive from us. The transmission and exchange of information are carried out at your own risk.
We have taken the necessary measures to ensure the personal information (including the financial information about yourself) we hold is not compromised. In accordance with and as permitted by applicable law and regulations we will retain your information as long as necessary to serve you, to maintain your Wow Houseboats registration or as otherwise needed to operate our business.
We have obligations to notify you if you are affected by a data breach. We will take all reasonable precautions to take remedial action to prevent such an event. However, as we cannot guarantee that remedial action will be sufficient to prevent all instances of a breach, we will take steps to notify you of an eligible data breach as soon as practicable and provide recommendations as to what steps you should take to mitigate any serious loss or damage.
Our website is listed in auslistings.org – General Directory