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19th Ave New York, NY 95822, USA
Conditions, Costs & Cancellations

Booking Policy

INTRODUCTION

  • Thank you for booking with Wow Houseboats Pty Ltd ACN 648 898 739 (we/us) for your Murray River (River) houseboat hire experience.  These terms and conditions bind your booking.   
  • We recommend that you read and agree to the hire Terms and Conditions (Hire Terms), the Hire Terms may change from time to time and the Hire Terms at the time of the commencement of your hire shall apply. We will assume that you accept the successor terms unless you advise us otherwise.  The Hire Terms form part of this agreement.   
  • You may accept this booking policy via conduct including by paying the deposit to us.

OUR PRODUCTS  

  • We offer all the products listed on our website.  However, we pride ourselves on providing you with a tailored experience.
  • All products (listed or otherwise) are subject to change without notice. 
  • All products are subject to availability.
  • Prices can change before booking without notice.

WOW FACTOR

  • Wow Factor is not an accessible houseboat, and you should consider if you can safely board, be accommodated on, operate, and disembark (including in an emergency).

COSTS

  • You agree to pay the fees and charges associated with our services including the booking fee and other charges stipulated in our Terms.

DEPOSIT

  • A quarter (25%) of the total hire cost must be paid at the time of booking for any bookings made where the hire commencement is more than 60 days in advance. 
  • The full booking amount must be for any booking where the hire commencement is less than 60 days in advance.
  • No booking is secured until the deposit required by clause 5.1 or 5.2 is paid in full. 
  • Our preference is that the deposit is paid via our online booking system with EFT or Credit Card (credit card surcharges and booking fees apply).

PAYMENT

  • Full payment must be made at least 60 days before the commencement of your hire.  If you book less than 60 before the commencement of your hire, then full payment must be made to secure your booking.

TRAVEL INSURANCE

  • We strongly recommend that all guests take out a travel insurance policy that covers them for any loss related to their use of Wow Factor and/or any requirement to cancel their booking with us.
  • All guests that book with us should hold an insurance policy that covers them for any amounts paid to us or required to be paid to us for any other natural event (i.e., the high or low water level in the River) that may occur that is outside of our control.
  • It is recommended that insurance is taken out at the time of booking as conditions on the River can change.

CANCELLATIONS / DEFERRALS

  • Up to 6 months before the commencement date of your hire, we offer a full refund less a $250 cancellation fee and any other associated booking and/or credit card fees. Please note any credit card or booking fees are non-refundable and will be charged in addition to the $250 cancellation fee. Up to 6 months before the commencement date of your hire, we offer a full refund less a $250 cancellation fee.
  • If you cancel less than six months before the commencement date of your hire, we only offer a refund if: 
    1. You pay a $250 cancellation fee; 
    2. We are successful in hiring the houseboat for the entire duration of your original hire; and
    3. The hire is for an equal or higher cost than your original booking. 
  • We will try our best to rehire Wow Factor for at least your original hire cost and duration.  If we are only able to hire Wow Factor for a partial amount of your hire period or amount, we will: 
    1. Hire our houseboat for the reduced amount; and
    2. Payout to you a partial refund based on what we can recover for your original hire period, less the $250 cancellation fee. 
  • Should you be permitted to use Wow Factor as a donation, for a charity event and/or competitions, there will be strictly no cancellations or rescheduling.  You must pay all monies due, including the bond 60 days before the commencement date and sign the Terms.  If the guest cancels the booking, the bond will be forfeited (non-refundable), and the booking is non-transferable. All special terms and conditions shall also apply.

GENERAL PROVISION

  • The terms are governed by the laws of South Australia. 
  • Any term found unenforceable is to be severed from this agreement, with the remaining provisions still in full force.