19th Ave New York, NY 95822, USA
What Do We Do With Your Information?

PRIVACY POLICY

PRIVACY POLICY

Introduction

Here at Wow Houseboats, (we, us, our, Wow Houseboats, or Wow Factor) protecting your privacy and treating your personal information with care is of paramount importance to us. This Privacy Policy explains why we collect personal information and how we collect, use, disclose, store and protect your personal information when you book or hire Wow Factor (houseboat) or you sign up to learn more about Wow Houseboats.

It also explains how to contact us to correct, update or delete any personal information provided to us, or make a complaint if you have concerns. We are compliant with the privacy principles of Australia.

We will only collect and process personal information about you where we have a lawful basis to do so. Lawful basis includes consent (where you have given consent such as filling out our “mailing list” form), contract (where processing is necessary for the performance of a contract with you), and legitimate interests (including security threats or frauds, compliance with applicable laws, and enabling us to administer our business).

You expressly and voluntarily grant your informed consent to Wow Houseboats to deal with your personal information in accordance with the terms and conditions of this Privacy Policy and the law. You have the right to withdraw or decline your consent at any time and where we rely on legitimate interests, you have the right to object.

What personal information do we collect?

Personal Data

Demographic and other personally identifiable information (such as your name and email address) that you voluntarily give to us when choosing to participate in various activities related to our website (such as signing up for our newsletter) or purchasing a product.

Financial Data

Financial information, such as data related to your payment method (e.g. valid credit card number, card brand, expiration date) that we may collect when you purchase, order, return, exchange, or request information about our products. We store only very limited, if any, financial information that we collect. Otherwise, all financial information is stored by our payment processor and you are encouraged to review their privacy policy and contact them directly for responses to your questions.

Geo-Location Information

We may request access or permission to and track location-based information from your computer, either continuously or while you are visiting our website, to provide location-based services. If you wish to change our access or permissions, you may do so in your computer’s settings.

Why do we collect your personal information?

We may collect your personal information when required by law but generally, we collect personal information from you (or about you) to allow us to:

  • supply you with the Wow Houseboats boat for hire information;
  • supply you with tailored service offerings that may benefit you;
  • communicate more effectively with you about our services such as through our newsletter;
  • supply marketing or promotional materials and other information to you;
  • ensure your experience with us is a positive one; and
  • notify you about our new services or product offerings, discounts, promotions, or upcoming events.

Personal information collected or received by us will only be used for the stated purpose for which it was provided.

When you access the Wow Houseboats, we may collect certain information automatically, including, but not limited to, your operating system, the type of Internet browser you use, unique device identifiers, and other diagnostic data.

When do we disclose your personal information?

Your personal information will not be used contrary to this Privacy Policy but may be disclosed to third parties in the following circumstances:

  • for the purpose, it was collected (such as a referral to a third-party service provider);
  • if we sell all or part of our business and the purchaser also requires your personal information;
  • to enforce our legal rights or those of others;
  • to prevent actual or potential fraud or illegal activity; or
  • if we are required to do so by law.

If personal information is disclosed to a third party, we are required to take reasonable steps to ensure your personal information is treated in accordance with the laws that apply to personal information.

When and how do we collect your personal information?

We collect most personal information directly from you when you make an inquiry about our Wow Houseboats services from us or voluntarily join our mailing list. Your consent may be expressed (e.g. you agree to the use of your information by ticking a box) or implied by an action you take or do not take (i.e. because you have agreed to terms and conditions that contain information about the use or disclosure of your information).

What if you don’t want us to collect your personal information?

You are not obligated to provide us with your personal information. You may choose whether you receive communications from us. Whilst it is your choice not to provide your personal information to us this may impede our ability to provide you with information about Wow Houseboats services.

What if you don’t want to receive further communications from us?

Should you wish to remove yourself from our contact database you may do so at any time by contacting us at kate@wowhouseboats.com.au.

How do we store and protect your personal information?

For us to provide excellent service we are required to store some personal information and take the greatest of care to ensure this information is treated as private and confidential. Transmitting personal data via the internet does have inherent risks associated with it. We will however take all reasonable steps to ensure the security of this data. Note that no information transmitted over the Internet can be guaranteed to be completely secure. While we will endeavour to protect your personal information as best as possible we cannot guarantee the security of any information that you transmit to us, or receive from us. The transmission and exchange of information are carried out at your own risk.

Although we take measures to safeguard against unauthorised disclosures of information, we cannot assure you that the personal information that we collect will not be disclosed in a manner that is inconsistent with this Privacy Policy.

We have taken the necessary measures to ensure the personal information (including the financial information about yourself) we hold is not compromised. In accordance with and as permitted by applicable law and regulations we will retain your information as long as necessary to serve you, to maintain your Wow Houseboats registration or as otherwise needed to operate our business.

It is important that you protect your privacy by ensuring that no one obtains your personal information and you must contact us directly if your details change. Should your information be erroneously provided to us or no longer remain valid within the constraints of this Privacy Policy we will securely destroy or de-identify it as soon as practicable, as long as it is lawful to do so.

We have obligations to notify you if you are affected by a data breach. We will take all reasonable precautions to take remedial action to prevent such an event. However, as we cannot guarantee that remedial action will be sufficient to prevent all instances of a breach, we will take steps to notify you of an eligible data breach as soon as practicable and provide recommendations as to what steps you should take to mitigate any serious loss or damage.

Our website is listed in auslistings.org – General Directory