Manager and Maintenance
Kate Byford – +61 418 849 877
Matthew Jordan ( Jordy ) – +61 438 391 266
Police, Fire and Ambulance – Phone 000 for emergency assistance.
Poisons Information Centre – Phone 13 11 26
CPR instructions visit health direct
Please refer to the floor plan where all of the fire extinguishers, fire escapes and first aid kits are located. Please ensure that everyone on the boat is fully aware of these locations for their own safety. This will be demonstrated during your induction.
Department of transport regulations specifies that a PFD Type 1 life jacket be provided for each person on the houseboat that is certified to carry.
There are 12 adult life jackets in the front cupboard at the bow (front) of the boat port (left) side. For very young children and infants, it is the responsibility of the parents. We strongly recommend that you bring your own life jackets that fit your child adequately, as we do not have multiple sizes kept on the boat.
Children's Life Jackets
All children should wear a life jacket when they are in an open area of a vessel. During an incident, you may not have the opportunity to help children.
It should not be worn when a child is within a deck-house, cabin or secure enclosed space as it could stop them from making a safe exit.
A life jacket must be securely zipped and clipped at all times to be effective. If not appropriately fitted, a child may slip out of the life jacket when in the water, or maybe be forced into a dangerous face-down position when in the water.
Choosing a child’s life jacket
- Do not compromise on quality.
- It should be appropriate for your child’s weight, fit them securely and not move around in any way that may impair its performance.
- A crotch strap fitting will prevent the jacket bunching up around the child’s neck and will prevent your child falling out of the bottom.
- Choose a life jacket level 100 that complies with the requirements for all waters and will support your child in a face-up position if in the water in calm water conditions.
- Remember that a life jacket level 50 or 50S may not roll your child into a face-up position in calm water conditions should they be unconscious.
- Match the weight range of the jacket with the weight of your child.
- Check that it complies with the appropriate standard for the type of life jacket being used.
- No requirement to wear, but must be equipped with level 50S, 50, 100 or higher for all persons.
- Please note, children less than 12 years of age, or weighing less than 40kg, must not wear an inflatable lifejacket.
Life Jacket Emergency Procedure
In the case of an emergency, these jackets must be located and put on. There are whistles attached to the life jackets, which can be used to attract help. Located at the helm or bow of the boat front) port side in the cupboards in front of the sofa bed. The lifejackets are safety equipment only and are not to be used for water sports or swimming.
Here at Wow Houseboats, we want you always to be safe. Therefore, Wow Factor comes equipped with safety equipment. There are 12 adult-size emergency lifejackets, 8 children-size emergency lifejackets (15-40 kgs), 2 children-size emergency lifejackets (10-15 kgs) and one emergency lifebuoy.
It is illegal to use these unless it is an emergency. If you need more appropriately sized lifejackets, we highly suggest that you must bring your own life jacket for emergency cases. Children need a life jacket they can wear for water sports and around the boat, not simply an emergency jacket like adults.
Located outside on the starboard (right) side of the boat above the gas bottles. A lifebuoy is a life-saving buoy designed to be thrown to a person in the water, to provide buoyancy and prevent drowning.
There are three fire extinguishers currently located on the boat. The first is located at the front of the boat next to the captain steering wheel or as soon as you enter the boat at the front doors. The next is located upstairs next to the top of the staircase door and the third is located outside on the lower deck near the lounge. A fourth will be added to the upstairs balcony once a BBQ and potential fire pit is added. Fire extinguishers are to be used only for emergencies. If used other than in emergency there will be a refill charge of $100 each.
There is one fire blanket located in the kitchen hanging on the wall near the fridges. This blanket can be used to throw over a fire, wrap up an injured person or used to cover yourself if needing to walk through a fire ridden area. An additional fire blanket will be located upstairs on the balcony once a BBQ or fire pit has been added to the boat.
There is a first aid kit located in the downstairs hallway cupboard. We keep this up to date so please advise of any supplies that have been used so that we can restock.
There are three smoke detectors, two downstairs and one upstairs that have been tested.
Special care should be taken at all times when using the internal stairs.
Please be mindful that houseboats can get slippery especially when engaging in water activities. Please take care not to run and children require parental supervision at all times. Wow Houseboats do not accept any responsibility for harm caused due to unsafe activity.
Outside of Permitted Areas
There are certain areas that are out of bounds/outside permitted areas for your own safety, These areas are marked in red on the diagrams in the boat layout drawing. **Note** This vessel is not to be used to tow persons on any device eg, tubes, skis etc. unless in an emergency assistance capacity.
- The swim deck is also out of bounds / out of permitted areas when the motors are going/the boat is in motion. The upstairs windows are not to be opened. These should remain locked at all times.
- Please ensure that there is absolutely NO jumping from the balustrades or the dock deck. Jumping from the roof and unrestricted areas such as the first floor have resulted in serious injury and death from people doing this from other houseboats in the past.
- Negligence, such as jumping off the boat when moored, will lead to a sprained ankle or far more serious injuries and death. Adherence to safety precautions is highly advised.
- No steering of the boat upstairs.
- Fuel must not be stored on the back deck.
Items Not Permitted Onboard
- Additional petrol than what is supplied in the fuel tanks under the boat, chainsaws, axes, bow saws, gas bottles, and firearms are strictly prohibited. Empty jerry cans may be stored, but under no circumstances can they be stored on the houseboat when filled with fuel. Firearms, axes, chainsaws, trail bikes, animals & candles are strictly prohibited.
- Firearms, axes, chainsaws, trail bikes, heaters & candles or naked flames are strictly prohibited.
- No unauthorised animals except dogs which you will need to advise Wow Houseboats of in advance.
Wow Factor has been fitted with childproof balustrades and with self-closing hinges to help ensure that younger children can not easily access the water. Childproofing is NOT A GUARANTEE. Young children should wear a lifejacket and have parental supervision at all times if necessary while outside.
Switches located at the bow of the boat on the wall control when the boat is stationary only. **Note** For emergency use only – the hirer is not to drive a boat at night. Failure to abide by this rule may result in Wow Houseboats terminating the holiday.
GPS Tracking System
Wow Factor is fitted with a GPS tracking device. Guests acknowledge and agree to this device operating throughout the hire period and being used by Wow Houseboats to action or defend any claim involving the hirer and/or us. This will help us track:
- at all times, where the boat is;
- we can rescue the people on the boat if they need to be removed from the boat; and
- can be sent an alert if the boat is driving at night or downstream from Wellington Ferry.
These can be used to communicate between the driver and passengers assisting with moorings. These are not waterproof so please do not take them into boats and be mindful of the water. These need to be placed back in the holder after every use. If lost or damaged a cost will be incurred.
Mobile Phone Signal
Wow Houseboats invested in two mobile phone antennas and a Cel-Fi system to provide the best mobile phone signal strength possible for any houseboat to support the safety management plan in case of an emergency.
Torches are located at the front of the boat near the captain’s steering wheel and in the bedrooms and outdoor decks. These are to be returned to their locations and if lost or damaged an additional cost may be incurred.
Detailed maps of the local area are located at the bow of the boar near the captain’s chair for assistance with your location. The Murray Pilot has full maps and details of marker points to assist you with your location.
The temporary mooring of houseboats on Crown land is allowed for up to 21 days, but permanent mooring is only permitted in authorized areas or designated marinas. Houseboats cannot be moored on freehold land without permission from the landowner. Some Crown land areas may be closed due to changing water levels, and the Department for Environment and Water is assessing key sites to determine if restrictions are necessary. Houseboat owners should regularly check their vessels and adjust mooring ropes as water levels change, and be cautious about mooring to trees as flood waters recede. Houseboat owners are responsible for recovering or re-floating their vessel if it becomes stranded and must seek authority from the Department for Environment and Water (DEW) if it remains on Crown land for more than 21 days. Mooring to existing structures along the river may result in damage for which the owner is liable, and permission may be required to moor on private land. Check our Wow Factor Crown Land Map here.
How do I secure the seats to the kayak?
Here is a video outline for the installation process for the seat: https://www.youtube.com/watch?v=V-CUiqlyAVM
What is the weight limit on the Eagle Kayak?
The Eagle Kayak has a Max user weight of 210 kg and a max weight capacity of 250 kg.
Can I bring my children with me when kayaking?
The Eagle Kayak can comfortably fit a small child in the centre when a Luxury soft seat is installed. Larger children can fit either up the front seat or in the rear seat but must be supervised by an adult.
Can you stand up in the Eagle Kayak?
The Eagle Kayak does not have a dedicated stand-up area for your feet. However, the Triton series has a dedicated stand-up area for extra balance.
Double Hammock Kit
Read instructions before use and keep for future reference. Failure to read these instructions before use can lead to an increased risk of injury. When installing, always check with a qualified builder for safety. Two Trees will only guarantee the performance of this product when used with other Two Trees products. i.e. if non Two Trees hammocks or frames are used, the guarantee is void.
- Assembly must be carried out by an Adult.
- Ensure the hammock is fully assembled before use.
- DO NOT exceed the maximum load of 200kgs.
- DO NOT climb into hammock feet first.
- DO NOT stand in the hammock.
- DO NOT dive into or jump about in a hammock.
- DO NOT stick your head through the suspension cords.
- Keep suspension cords as straight as possible, DO NOT twist.
- Inspect frame feet and ensure they are stable before use.
- DO NOT use damaged or weakened hammock hanging accessories.
- Hammock fabrics and accessories will wear over time and use. Always check the loading capacity and condition of parts before use.
- Hammocks are not designed for swinging, playing, climbing or to be used as a children’s toy.
- DO NOT leave children or pets unattended in or near the hammock.
- Hammock fabric, suspension cords and hanging accessories will become worn over time and use. Always inspect prior to use and DO NOT use if items show signs of damage or weakness.
- Always check the loading capacity before use.
- Keep hammock clear of obstructions.
- Allow a minimum of 50cm clearance range around the perimeter of your hammock when in use.
- Only use the hammock on level floors with shock-absorbing properties such as carpet or outdoor grass to minimise the risk of injury in case of an accident. DO NOT use it on slippery or hard surfaces.
- Never use a free-standing brick wall to hang your hammock.
- Only use Two Trees accessories for hanging your hammock.
- DO NOT modify the hammock. Hammock must be used in accordance with this manual.
- DO NOT smoke in or around the hammock. Keep away from heat or flames.
- DO NOT use whilst wearing shoes, clothing, jewellery or accessories that have a hook and loop fastener.
- DO NOT use near-sharp objects.
- A copy of this manual must be provided should the hammock transfer ownership.
SpaCovers by Pinz
Spa covers are subject to harsh chemicals, water, heat, dirt and people. Treated with respect, the spa cover will give years of faithful service. Please take the time to read this document and make the most of the Spa Cover by Pinz. Rated at 100kg from the manufacturer, 3 x scales are in the bathrooms. Please refer to the manual for more info.
- Ensure the cover is locked down when the spa is unattended.
- Leave your cover off for at least one hour after adding chemicals to your spa.
- Check that all the cover locks are undone before lifting the cover.
- Be careful of sharp objects and rough surfaces when moving or storing your cover.
- Wash your cover regularly with mild soap and rinse with fresh water.
- We recommend 303 Protectant to protect and beautify your spa cover—available
- from your spa retailer or Pinz Pty Ltd.
- A little spray lubricant on the zip’s sliders from time to time will ensure the zips
- will open in years to come.
- Don’t leave your spa unattended when the cover is unlocked or removed.
- Don’t allow children or pets to walk or jump on the cover.
- Don’t lift or pull your cover by its straps, flaps, skirts or heat seals.
Bean bags have a maximum weight limit that they can bear. Different sizes of bean bags have different weight limits. A small bean bag can hold a small kid. In contrast, medium and large-sized bean bags can hold only one adult at a time. Children under 100 kg are allowed to use the bean bags while watching TV from the spa.
Disposing of vessel waste
The Environment Protection Authority (EPA) has introduced a Code of Practice for vessel and facility management (marine and inland waters), which covers what must be done with black water (toilet waste) and grey water (water from dishwashing, laundry etc) when on the River Murray or on open water. Houseboat hirers produce three types of waste – toilet waste (black water), greywater and garbage. Toilet waste is of special concern, particularly when linked with the mobility of river vessels. There is a real danger that a toilet onboard a vessel may be flushed into the River Murray. Check the list of waste disposal stations here: Check Waste Disposal Stations
Pumping out black water
People living on/hiring river vessels produce three types of waste – toilet waste (black water), greywater and garbage. Toilet waste is of special concern, particularly when linked with the mobility of river vessels. With many public and private water supply intakes along the river, there is a real danger that a toilet onboard a vessel may be flushed into the river near one of these intakes. This could result in sufficient disease-causing microorganisms entering the water supply system to cause infectious disease among the people served. Controls on the discharge of greywater have also been introduced by regulation under the Environment Protection (Water Quality) Policy 2003, specifically the EPA Code of Practice for Vessel and facility management (marine and inland waters).
Watching our borders
Border Watch is vital in protecting Australia’s borders from entering illegal and harmful goods and unauthorised people. Counter-terrorism and improved quarantine intervention remain top priorities, as does intercepting illicit drugs and other potentially harmful items. You can assist by reporting any unlawful or suspicious border (coastal) activities to Border Watch. Callers may remain anonymous, and all information is treated confidentially. If you see something, it’s important to act as soon as possible. Don’t get involved—simply report what you see or hear—and try not to disturb or remove anything, as this could destroy vital evidence. Contact details and further information, please check here: South Australian Boating Safety Handbook